Despite this, the expectation has always been that companies are trying their best to protect our data from wandering eyes. Most email services are provided for free.
Instead, the emails are stored across server farms along with those of millions of other users. As part of the process, these emails and their attachments are kept somewhere in a cloud, which is neither an actual cloud nor located in the sky. Through computers or mobile devices, end-users can send emails to others all around the world. Though features might differ, each operates in similar ways. What is ProtonMail?īefore discussing ProtonMail, it’s important to understand email systems, in general.Ĭloud-based email services have been around for decades. Once only for CERN scientists, the Swiss-based email service is now used by millions of people across 150 countries.
Warning: when customer support gets bad, business follows the suit.It’s time to consider ProtonMail, which promises both zero-access and end-to-end encryption to protect your data. I've deleted my previous excellent 5 star review as it is no longer applicable. They simply ignore when they do not want to respond. I have one ticket pending for 1 month without a proper answer and I am tired sending follow up emails. At the very least, if they cannot provide a complete privacy (although promised), they can make sure to answer customer's question fast and professionally. (Not touching privacy concerns raised all over the Internet as this is the whole separate subject altogether).
This situation combined with worrisome reviews of other customers makes me reconsider a what was a great option. Lately it takes a lot of time for them to answer. I've been a customer for 3 years and was planning to upgrade to unlimited plans for both personal and business accounts. Customers support for paid users is very slow and not always professional.
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